Refund policy

RETURN & REFUND POLICY

We want you to be completely satisfied with the quality of your purchase. We stand behind our products and offer a 15-day return or replacement policy strictly for items that arrive defective, damaged, or incorrectly sent. Please note that we Do Not Accept Returns or Refunds for:
  • Incorrect Size or Color Selection: We advise customers to carefully review product descriptions and size charts before placing an order. We cannot process refunds for issues caused by selecting the wrong size or color.
  • Change of Mind: If you simply change your mind after placing an order, we are unable to process a refund.
  • Personal Preferences: We cannot accept returns due to personal taste, style, or fit preferences.

HOW TO RETURN AN ITEM

Simple 3-Step Return Process
  1. Contact Us: Email us at [email protected] with your order number to start your return
  2. Get Return Instructions: We’ll respond within 2-3 business days with a return address and shipping instructions
  3. Ship Your Return: Pack your items securely and send them back using a traceable shipping method
What We Need From You To process your return quickly, please include:
  • Order number or proof of purchase
  • Items in their original packaging (if available)
  • Return tracking number (email it to [email protected])

RETURN SHIPPING COSTS

Transparency About Shipping Fees
  • Customer Responsibility: You pay for return shipping costs
  • Defective Items: If you received a damaged or incorrect item, contact us – we may cover return shipping
  • Original Shipping: Your original shipping fee will be refunded along with your purchase price

REFUND PROCESSING

When You’ll Get Your Money Back
  • Processing Time: We process refunds within 2 business days of receiving your return
  • Bank Processing: Your bank or credit card company may take 10-15 days to show the refund
  • Confirmation: We’ll email you when we receive your return and when your refund is processed

IMPORTANT REMINDERS

  • Always wait for our confirmation email before shipping returns – this ensures we’re expecting your package
  • Use tracked shipping for returns – we can’t process refunds for lost packages
  • Keep your tracking number until your refund is complete

CONTACT US

Questions about returns or refunds? We’re here to help! Email: [email protected] Response Time: 2-3 business days Thank you for shopping with us! Customer Service Department